Refund policy.
Digital software refund terms depend on where the purchase is completed and whether the subscription has been activated.
Purchases completed through third-party or affiliate checkout
If you complete checkout on a Norton, retailer, reseller, or affiliate destination website, that destination's refund policy controls your refund rights. Review the refund terms shown at checkout before purchasing.
Our role
Secure License Hub may help you locate your order confirmation and direct you to the correct seller support channel. We cannot override the checkout seller's refund decision, subscription terms, activation rules, or renewal policy.
Digital product considerations
Refund eligibility may be affected by activation, download, subscription start date, renewal status, billing country, and applicable law. Some sellers provide a money-back period, but the exact rules must be confirmed at checkout.
How to request help
Contact the checkout seller listed on your receipt. If you need help identifying the seller, contact us with your order date and destination website. Do not send full payment card numbers or passwords.